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**Returns and warranty**

 

Warranty Policy

Effective Date: 01/01/2020

Thank you for choosing Shinjitsu Audio for your product needs. We stand behind the quality of our products and want to ensure your satisfaction. Please carefully read our warranty policy outlined below:

**1. Duration of Warranty:**
  - All Shinjitsu Audio products are covered by a warranty for a period of one (1) year from the date of purchase.

**2. Coverage:**
  - This warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by accident, misuse, abuse, neglect, unauthorized modification, or acts of nature.

**3. Return Policy:**
  - Returns will be accepted within 14 days of the purchase date for a refund or replacement, only if the product is found to be defective. To initiate a return, please contact our customer service department within the specified period.

  - Returns based on customer preference (e.g., changed mind, no longer wanted) beyond the 14-day return window will not be accepted. We encourage customers to thoroughly research and consider their purchase before finalizing.

**4. Repair at Our Costs:**
  - If a product covered under warranty experiences an issue within the one-year period, Shinjitsu Audio will repair the item at no cost to the customer. The customer is responsible for shipping the defective product to our designated service center, and Shinjitsu Audio will cover the return shipping costs after the repair is completed.

**5. Warranty Claim Process:**
  - To make a warranty claim, please contact our customer service department at morris@shinjitsuaudio.com. Provide your original proof of purchase, a detailed description of the issue, and any supporting documentation or images.

**6. Exclusions:**
  - This warranty does not cover consumable parts, normal wear and tear, or damage resulting from unauthorized repairs or modifications.

**7. Limitation of Liability:**
  - Shinjitsu Audio shall not be liable for any incidental, indirect, special, or consequential damages resulting from the use of our products.

**8. Governing Law:**
  - This warranty policy is governed by the laws of Arizona USA. Any disputes arising under or in connection with this warranty policy shall be resolved in accordance with the laws of Arizona USA.

**9. Modifications:**
  - Shinjitsu Audio reserves the right to modify or update this warranty policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Shinjitsu Audio. We appreciate your trust in our products, and we are committed to providing excellent customer service.

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Additional Clause: Non-Defective Issues Beyond 14 Days:

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Customers are advised that this warranty is designed to cover genuine defects in materials and workmanship under normal use. We understand that every product may have unique characteristics, and individual preferences may vary.

Beyond the initial 14-day satisfaction period, Shinjitsu Audio reserves the right to assess warranty claims carefully. If the reported issue is determined to be unrelated to a genuine defect in materials or workmanship and is deemed a result of normal wear and tear, misuse, or cosmetic preferences, Shinjitsu Audio reserves the right to refuse the warranty claim.

Examples of issues not covered under warranty include, but are not limited to:

• Slight variations in appearance, color, or texture that do not affect the product's functionality.

• Normal wear and tear, including minor scratches, dents, or cosmetic imperfections.

• Sounds or noises that are inherent to the design and do not compromise the product's performance.

Customers are encouraged to thoroughly inspect the product upon receipt and report any potential defects promptly within the initial 14-day satisfaction period. After this period, claims will only be accepted for genuine defects covered by the warranty.

Any attempt to exploit the warranty policy for issues deemed non-defective will result in the rejection of the warranty claim. [Your Company Name] reserves the right to charge customers for any costs incurred in assessing and returning products found to be without genuine defects.

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**Natural Wood Variation Policy:**

At Shinjitsu Audio, we take pride in crafting high-quality natural wood speakers that showcase the beauty and uniqueness of each piece of wood. It is important to note that wood, being a natural material, inherently possesses flaws, grain patterns, and color variations. Additionally, certain exotic lumber may have size limitations that can impact the front panel dimensions.

**Appearance Variation:**

- **Natural Characteristics:** Customers should be aware that the natural wood used in our speakers may exhibit variations in color, grain patterns, and texture. These variations are a testament to the authenticity of the material and contribute to the individuality of each speaker.

- **Flaws and Imperfections:** Due to the organic nature of wood, it is common to encounter natural imperfections such as knots, mineral streaks, and slight variations in surface texture. These should be viewed as distinctive features that enhance the character of the speaker.

- **Color Variations:** Wood color may vary from batch to batch. While we make every effort to showcase accurate representations on our website and promotional materials, customers should be aware that actual colors may differ slightly.

**Front Panel Size Variation:**

- **Size Limitations:** Exotic lumber, with its unique characteristics, may not always be available in dimensions exceeding 9 X 23 inches in width and length. This can result in slight variations in front panel sizes.

- **Coverage Variations:** The front panel may vary slightly in size, with the possibility of coverage extending up to the full dimensions or being an inch in from all sides. This is a result of the natural constraints of certain wood types.

**Communication and Transparency:**

- **Product Descriptions:** Our product descriptions will include information about the inherent variations in wood, both in appearance and size, to set realistic expectations for our customers.

- **Visual Representation:** We strive to provide accurate visual representations of our products on our website. However, customers should be mindful that the actual product received may have minor differences due to the natural characteristics of wood.

**Customer Satisfaction:**

- **Understanding Variation:** Customers are encouraged to appreciate the unique qualities of natural wood and understand that slight variations in appearance and size are inherent and do not compromise the quality or functionality of the product.

- **Returns and Exchanges:** If a customer is dissatisfied due to variations within acceptable limits, our return and exchange policy is available. Please refer to our dedicated policy for more details.

At Shinjitsu Audio, we are committed to delivering exceptional products and ensuring customer satisfaction while embracing the inherent beauty and individuality of natural wood.

**Shinjitsu Audio Return Policy:**

At Shinjitsu Audio, your satisfaction matters most. If your purchase doesn't meet your expectations, you have 14 days to return it for a full refund, excluding shipping fees. Kits and special orders of non standard parts, colors or configurations are not returnable.

**Special Order and Customized Products:**

Please note that special order items, demo or returned for sale items, and customized products, or speaker kits are non-returnable. Once these specialized items have been ordered or tailored to your specifications, we are unable to accept returns or exchanges.

**Return Process:**

1. **Contact Us:** To begin the return process, call us at 480-414-9811 for a Return Merchandise Authorization (RMA) number.
2. **Package Your Return:** Ensure your return includes the original receipt, packaging, and accessories, and is in like-new condition with no physical damage.
3. **UPS Shipping:** Use UPS to ship your return. We'll provide an invoiced discounted shipping label for your convenience.

**Please Note:**

- Return shipping costs are the customer's responsibility.
- For damaged or defective products, contact us at 480-414-9811 for assistance.

**Purchases from Authorized Resellers:**

If you bought from an authorized reseller, refer to their return policy. Our policy only applies to purchases directly from Shinjitsu Audio.

**Listen First:**

Experience our products online at [YouTube Channel] to match your preferences before purchasing, reducing the need for returns. For inquiries or assistance, email us at morris@shinjitsuaudio.com or call (480) 414-9811.

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**Shinjitsu Audio Shipping Information:**

All our products are shipped via UPS, ensuring security and peace of mind with insurance and tracking numbers provided.

**Shipping Details:**

- **Lead Time:** Typically, our products ship within 30 days, unless otherwise notified.
- **Free Shipping:** Orders exceeding $1250 qualify for free shipping, delivering exceptional value along with our premium audio products.

We prioritize the safe and efficient delivery of your orders through UPS, guaranteeing a seamless shipping experience for all our valued customers.

**Order Processing Information:**

Our speakers are meticulously crafted to order, and tailored to your preferences for the ultimate audio experience. Please anticipate a production time of up to 30 days to ensure the exceptional quality that defines Shinjitsu Audio.

**Occasional Delays:**

In the event of any delays arising from product availability or unforeseen circumstances